Member Support/FAQs

One of the many benefits of AGN Membership is dedicated support from our team of annual giving experts. Whether you’re seeking advice, looking for materials, or simply have a question about your account, the AGN Membership Team is ready to help. Please click on any of the frequently asked questions below for answers and more information.

Manage Your Membership

Click here to retrieve a lost member code.

Your member code is your institution’s unique code for accessing your AGN Membership, including webinars, the Sample Library, discounts on job postings, and more.

Click here to add authorized users to your AGN Membership account.

This will ensure that your entire team is able to take advantage of all your member benefits including free webinars, the Sample Library, special publications, benchmarking and opportunities to network with other members. We will send an email to all of your authorized users with your unique member code and information about how to access your AGN Membership.

Click here to submit a question to for an AGN expert.

Our expert consultants will provide personal feedback when you submit a question or issue.

Click here to renew your AGN Membership.

You may also email [email protected], or call 888.407.5064, and a representative from our membership team will provide assistance with any additional questions.  And remember, you do not need to wait until your current membership expires! Renew anytime and an additional year will automatically be added to your account.

Please complete the form below to update your account or billing information.

You may also email [email protected], or call 888.407.5064, and a representative from our membership team will provide assistance with any additional questions.

Please complete the form below to request a Utilization Report that outlines which webinars your team has registered for.

Click here to access the AGN Webinar center.

As a member, you have free unlimited access to all live webinars as well as our entire library of on-demand recordings. To attend any upcoming live event or view a recording, please go to the AGN Webinar Center and add the webinar to your cart. When prompted, please create a unique user name and password. Please note: this password is NOT your member code.

Then enter your unique member code in the discount & membership code box, and you will be able to register at no cost. Please note that you must register for a webinar in order to attend, but as an AGN Plus Member, registration is free.

Click here to login to the AGN Webinar Center.

Click on Your Webinar History in the top right corner to see a listing of all webinars for which you have registered. Click the title of the webinar to download webinar materials.

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For additional help with any of the above, or other questions, simply email [email protected] or call 888.407.5064. Or, complete the form below and a team member will follow up promptly to assist you.