Class Ambassador Coordinator

Posted on 05/14/2019

Southern Methodist University

Dallas, TX

Job Summary:

The Office of Annual Giving and Alumni Relations within DEA is seeking an individual to manage and motivate volunteers, both alumni and parents, to fundraise for Southern Methodist University (SMU.)

The primary responsibilities for a successful Class Ambassador Coordinator are to identify, recruit, train, support, and steward volunteers. The individual in this role is responsible for strategically managing the volunteers in various roles to achieve annual goals as developed in conjunction with the Director of Leadership Giving Programs.

Alumni fundraising volunteers– Class Ambassadors & Reunion Committee Members –have class-specific fundraising and participation goals. These volunteers are required to give back to SMU to share news and solicit support of the institution among their peers. Parents, Faculty/Staff & Student volunteers will focus on engaging their specific constituencies, respectively.

Essential Functions:

  • Using best practices from other institutions and an organizational framework, build the framework for the Class Ambassador Program for classes of 2019 – 1959. This includes process documentation for the program, job descriptions and volunteer engagement protocols.
  • Identify, develop and execute constituent-specific outreach strategies with up to 750 volunteers, balancing the individual goals of each class with the stated objectives for DEA. Collaborate with Annual Giving colleagues to execute major initiatives (e.g. the Young Alumni Challenge, SMU Giving Day, etc.). This includes planning multi-channel contact sprints and other means of volunteer outreach, including creation of lists, assets, ideas and materials to share with volunteers. Develop calendars of activity for all volunteers, working with DEA colleagues to maximize coverage, frequency, and variety of messaging.
  • Recruit volunteers to serve in their respective roles, prioritizing based on loyal and generous donors, and relying on the expertise of current volunteers. Train volunteers at Volunteer Weekend through and one-on-one conversations, creating and modifying (as needed) training and welcome guides for class ambassador volunteer roles.
  • Evaluate progress and measure effectiveness toward reaching established goals in order to further refine strategies in successive efforts.
  • Report consistent metrics to the Director of Leadership Giving Programs, to Class Ambassador teams, Reunion committee chairs, Parents Leadership Council volunteers, the SMU Alumni Relations team, and the Alumni and Young Alumni Board with progress and challenges faced by each group.
  • Steward volunteers through recognition at events, inclusion in all communications, and sincere notes of appreciation.
  • Must be able to work flexible hours, including weekends.

Education and Experience:

  • A high school diploma or equivalent is required. Bachelor’s degree is preferred. Degree in Marketing or Communications is preferred.
  • A minimum of two years of work experience is required, preferably in volunteer management and/or direct fundraising.
  • Knowledge of selective, private higher education landscape preferred.
  • Experience in a role that required a strong customer service orientation is desirable.

Knowledge, Skills and Abilities:

  • Candidate must demonstrate strong verbal and interpersonal communications and an ability to interface professionally with alumni, parents, administration, faculty, and students. Must also demonstrate a strong customer service orientation.
  • Strong presentation and public speaking skills with the ability to present clear and accurate information to small and large groups are essential. This position also requires a strong commitment to confidentiality, as this position will be required to handle confidential information, with discretion, courtesy, and good judgment while working with individuals from a wide variety of backgrounds.
  • Candidate must demonstrate strong written communication skills with ability to produce error-free written communications. A strong focus on attention to detail is essential.
  • Candidate must possess strong time management, organizational and planning skills with the ability to multi-task in a fast-paced, team environment. Must also possess strong problem solving skills with the ability to be resourceful, proactive, and seek assistance as needed. Strong project management skills and the ability to work independently with minimal direction are essential.
  • Candidate must demonstrate proficiency in Microsoft Word, MS Excel, and spelling & grammar. Familiarity with advanced features of the Microsoft Office suite of products such as mail merges and vlookups is preferred; Knowledge of Blackbaud’s BBEC CRM and/or Give Campus’ platform is preferred.

Physical/Environmental Demands:

  • Bend, squat, stand
  • Crawl, climb, walk for long distances
  • Reach above shoulders
  • Handle objects
  • Push/pull
  • Carry/lift 25 lbs
  • Sit for long periods of time

EEO Statement:

SMU will not discriminate in any program or activity on the basis of race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression. The Executive Director for Access and Equity/Title IX Coordinator is designated to handle inquiries regarding nondiscrimination policies and may be reached at the Perkins Administration Building, Room 204, 6425 Boaz Lane, Dallas, TX 75205, 214-768-3601, [email protected].

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